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Frequently Asked Questions




Q: What is Wi-Fi?
A: Wi-Fi technology allows multiple
devices like smartphones, tablets
and laptops to connect to a
network without the use of a wired
Q: What is a modem?
A: A modem is a device that allows
you to access the internet. A modem
connects your home network to your
internet service provider, sometimes
abbreviated as ISP.
Q: What is a router?
A: A router connects several devices
to your modem, routing information
to and from all of them. This device
allows you to create a private
network and use multiple internet-enabled
devices simultaneously.
Q: What is an ONT?
A: Better known as an optical
network terminal, the ONT converts
a fiber signal to a form that can be
used by your voice, internet and
television services. If you are a fiber
customer, you have one of these in
your home.
Q: What is an access point?
A: In a large space, a wireless signal
can become weak. An access point
helps solve that problem. It is a
device that establishes a wireless
local area network, also known as
WLAN. Access points connect to a
router, switch or hub through an
ethernet cable, enabling a strong
Wi-Fi signal farther away from the
modem or router.

Q: What is an Ethernet cable?
A: Ethernet is a network cable that
connects devices within a local area
network, such as computers and

Q: What is a Cat 5?
A: Cat 5 is a type of ethernet cable
that can be used for both telephone
and video services.

Q: What is IPTV?
A: Known as Internet Protocol
television, IPTV is the delivery of TV
content over IP networks, compared
to receiving this content through
standard satellite and cable formats.
Q: What is an HDMI cable?
A: A High-Definition Multimedia
Interface cable connects one device
to another, such as a computer to a
Q: What is MoCA bridge?
A: Multimedia Over Coax Alliance
(MoCA) bridge is a technology that
enables content to be distributed
over an existing coaxial TV cable. This
bridge allows a stronger Wi-Fi signal
throughout the home.
Q: What is a house box?
A: This metal box, usually located
outside, connects your property to
the cable provider. The box directs
cable service to the cable wiring
inside the property.
Q: What is the difference
between PPV and VOD?
A: PPV stands for pay-per-view. With
PPV, you can purchase events to view,
such as a boxing match. VOD stands
for Video on Demand and provides
access to video or audio content
like movies and TV shows whenever
you are ready to watch or listen, as
opposed to waiting for a scheduled
Q: What is a DVR?
A: Also known as digital video
recorder, a DVR records video in a
digital format. Troy Cable’s Cloud DVR
enables you to record what you want,
watch when you want, and enjoy it
from any connected TV in your home.
Q: What is an install?
A: Installations may vary depending
on a particular service, but overall
the following steps outline what you
can expect.
Step 1 — The technician will greet
you and verify that the services
they have on their order to install
are what you have requested.
Step 2 — The technician will do a
quick assessment/walk-through to
see what is required to tackle the
Step 3 — The technician will then
explain the installation process:
i.e., holes to be drilled; how cabling
will need to be run; and any
attachments of cables to walls,
in attics or under the house or
Step 4 — The technician will go
over all equipment functions with
you and verify everything is to Troy
Cable’s and your standards.



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