WITH SO MANY NAMES AND ACRONYMS FOR SERVICES AND EQUIPMENT, HOW ARE YOU SUPPOSED TO KEEP IT ALL STRAIGHT? TROY CABLE MAKES IT SIMPLE!
| Q: What is Wi-Fi? A: Wi-Fi technology allows multiple devices like smartphones, tablets and laptops to connect to a network without the use of a wired connection. |
Q: What is a modem? A: A modem is a device that allows you to access the internet. A modem connects your home network to your internet service provider, sometimes abbreviated as ISP. |
| Q: What is a router? A: A router connects several devices to your modem, routing information to and from all of them. This device allows you to create a private network and use multiple internet-enabled devices simultaneously. |
Q: What is an ONT? A: Better known as an optical network terminal, the ONT converts a fiber signal to a form that can be used by your voice, internet and television services. If you are a fiber customer, you have one of these in your home. |
| Q: What is an access point? A: In a large space, a wireless signal can become weak. An access point helps solve that problem. It is a device that establishes a wireless local area network, also known as WLAN. Access points connect to a router, switch or hub through an ethernet cable, enabling a strong Wi-Fi signal farther away from the modem or router. |
Q: What is an Ethernet cable? Q: What is a Cat 5? |
| Q: What is IPTV? A: Known as Internet Protocol television, IPTV is the delivery of TV content over IP networks, compared to receiving this content through standard satellite and cable formats. |
Q: What is an HDMI cable? A: A High-Definition Multimedia Interface cable connects one device to another, such as a computer to a TV. |
| Q: What is MoCA bridge? A: Multimedia Over Coax Alliance (MoCA) bridge is a technology that enables content to be distributed over an existing coaxial TV cable. This bridge allows a stronger Wi-Fi signal throughout the home. |
Q: What is a house box? A: This metal box, usually located outside, connects your property to the cable provider. The box directs cable service to the cable wiring inside the property. |
| Q: What is the difference between PPV and VOD? A: PPV stands for pay-per-view. With PPV, you can purchase events to view, such as a boxing match. VOD stands for Video on Demand and provides access to video or audio content like movies and TV shows whenever you are ready to watch or listen, as opposed to waiting for a scheduled broadcast. |
Q: What is a DVR? A: Also known as digital video recorder, a DVR records video in a digital format. Troy Cable’s Cloud DVR enables you to record what you want, watch when you want, and enjoy it from any connected TV in your home. |
| Q: What is an install? A: Installations may vary depending on a particular service, but overall the following steps outline what you can expect. Step 1 — The technician will greet you and verify that the services they have on their order to install are what you have requested. Step 2 — The technician will do a quick assessment/walk-through to see what is required to tackle the installation. Step 3 — The technician will then explain the installation process: i.e., holes to be drilled; how cabling will need to be run; and any attachments of cables to walls, in attics or under the house or business. Step 4 — The technician will go over all equipment functions with you and verify everything is to Troy Cable’s and your standards. |
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